Frequently ask questions

Common Questions

How do I signup for new service?

When you at an Ecco Location Connect to an Ecco Wireless Access Point and it should redirect you to the ecco login page for your location. At the bottom of the page is a button "Signup Now", then folow the onscreen instruction. When you are not at your location Go to "" the location you want service at. Then scrol to the bottom of the page and select "Signup Now" and follow the online signup form.

What happens if I reach my session limit?

"Submit a trouble ticket" and privide us with your location, name, phone number and current username.

Which access point do we connect to?

This does vary from location to location. For Hotels, with a single SSID for all the access points. ie "GrandPac". Please Note: Make sure to turn your mobile devices Wi-Fi off and then on, when you are in your suite. This will ensure that your mobile device will connect to the nearest Access Point. For some Resorts, Hotels, Timeshares, Apartments and Rental Pools, there will be a specific SSID for your building and individual room stack. So an SSID of Tamarack 03 would service Tamarack rooms 303,203,103...Springs 08 would service Springs rooms 308,208,108. This ensures that you get the best service possible. Just make sure you connect to the Access Point which correspondes to the last two digits of your room. Odd numbered Access Point are above odd numbered units....even numbered Access Points over even numbered unit. For Marinas, boaters should look for the Access Point with the strongest signal. In some cases this will be directly down your dock or even on adjacent docks accross fom you. For RV & Mobile home parks, users should try to connect to the nearest access point, however you may try different access points since your neighbors RV might Upgrade to Fixed wireless service We can for a cost, install a client station (receiver) and a home wireless router that are specific to the Ecco Wireless network. Please send us a message " Get Service" on our corporate web page.....

How can I force the login page to come up?

Most devices will automatically be redirected to the login page for your location. However some devices security settings, firewalls and/or browser settings may prevent the page from appearing. So here are some helpful hints... 1) Clear your cache and cookie from your browser (see next FAQ) 2) Reboot your device. Yes this means reboot not a restart. For Apple devices this is a hard shut down. 3) When the device come back up...connect to the Access Point and then wait for login to appear. 4) You can also open your browser and type into the address bar. Then hit Enter. 5) Try a different browser .... Chrome, IE, Edge, Firefox, Safari, etc. If all else fails, "S ubmit a trouble ticket"

Can we add an Apple TV, Roku, Amazon Fire or gaming console to the network?

Yes only on Hotels and Timeshares is this possible. Please submit a trouble ticket and be sure to include your name, phone number, location including the room number, your username and the Wireless MAC address of the device. Please note: Chromecast is not supportted on the network, as well as direct connections to TVs in the suite since this is a security issues. Please feel free to send us a trouble ticket if you have questions regarding his issue.

How do I renew or extend my service?

If you are logged into the internet Step 1) Go to than select "Manage Account" Step 2) Select your location Step 3) Then select "Manage Account"...then "Renew Account"

What is my username and password?

This does varies depending on the the type of location you are at. Amenity based location where service is provided as part of the room rate such as a Hotel, Resort, Timeshare or Rental units. The front desk can provide you with the username and password for your unit. If you are having touble simply " Submit a trouble ticket" so that we can assist you. Pay-For-Use locations. You will need to know your username and password to connect. Unfortunately, if you have forgotten the password you can retrieve by simply going to "Manage Account" at Select your location and then "Manage Account" then "Forgot Password" to retrieve it. If you hace forgotten the username, you will need to " Submit a trouble ticket"

How do I clear my browers cache?

Google Chrome Go to the three-dot menu at the upper-right of Chrome to select Settings > Advanced > Privacy and security > Clear browsing data or History > History > Clear browsing data or More tools > Clear browsing data. Safari on MAC Computer On macOS, Safari rules. Clearing your website visit history is simple: click Clear History in the History menu. Then in the pop-up, pick a timeframe for how far back you want to erase. This is doing a lot more than deleting the browser history, however—it also takes out your cookies and data cache. Safari - Mobile Browsers On the iPhone and iPad, Safari is the standard browser. To not record a browser history, you can just stay in Private mode while surfing. When you do have a history to delete, go to Settings > Safari > Clear History & Website Data. Doing this not only takes out the history, but also cookies and other stuff. Plus, if the phone is signed into iCloud, it clears the history on iCloud as well as on other devices hooked into that iCloud account. If you want to only delete data for select sites, go back to Settings > Safari and scroll down to Advanced > Website Data. After it loads (it can take a while) you'll see a listing of every website you've visited—and probably a lot you didn't, because it also records the sites serving third-party cookies. Tap Edit > (minus symbol)next to each to delete, or just swipe left for the same function. Chrome - Mobile Browser Google's Chrome browser is the standard with all Android phones, and is downloadable on iOS. In either, go to the three-dot menu, select History, and you're looking at the list of all sites you've visited while cognito (as opposed to Incognito)—and that includes history across all Chrome browsers signed into the same Google account. With iOS, you have the option to either click Edit or Clear Browsing Data at the bottom. If you click the latter (which is the only option on Android phones and tablets), you're sent to a dialog box (pictured) that allows the eradication of all browsing history, cookies, cached data, saved passwords, and autofill data—you pick which you want to delete. Android users get the added ability to limit deletion to an hour, a day, a week, a month, or the legendary "beginning of time." Microsoft Edge and Internet Explorer Go to the three-dot menu in Microsoft Edge and select Settings > Privacy & security; in the fly-out menu, click the button under Clear browsing data that reads "Choose what to clear." Mozilla Firefox In the latest version of Firefox go to the hamburger menu and section Options > Privacy & Security. You're instantly in the Content Blocking section; scroll down to get to History. Set Firefox to remember, to never remember, or get some custom settings like remember history, but not cookies, or whatever.


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